• Shopping Information
• Contact Us
• • E-mail us at
    CustomerAssistance@Rugby.com
  • Call a Customer Service Representative at 866.997.8429
  • Customer Service Hours
  • For press inquiries, e-mail us at Press@PoloRalphLauren.com
• Shipping
• • Free Shipping on orders over $150
  • $5 flat-rate on orders $150 and less
  • Shipping and Handling
  • Track Your Orders
• Returning
• • Returns and Refunds
  • Exchanges
  • Changes to Orders
• Shopping and Payment
• • How to Use Your Shopping Bag
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• Gift Services
• • Rugby.com Online Gift Certificates
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• Account Information
• • Benefits of Registering
  • Forgotten Password?
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• About Our Products
• • Product Info and Care
  • Alterations in Rugby Stores
  • Finding the Right Size
  • View Size Charts

• Other Site Information
• Privacy Policy
• • Privacy Policy
  • Safe Harbor Privacy Policy
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• • Store Services
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• Frequently Asked Questions (FAQs)
• Shopping
• • What payment methods can I use?
  • When will my order ship?
  • When will my order be delivered?
  • What does it cost to ship my order?
  • Do you ship outside the United States?
• Find more Shopping FAQs
• Merchandise
• • Can I get replacement buttons for my
    (shirt, blazer, coat)?
  • How do I care for my purchase?
• Find more Merchandise FAQs
• Web site
• • Why should I register?
  • Is there a risk to store my information online with you?
  • Do you sell names to other companies?
• Find more Web FAQs
• General
• • Do you have a catalog?
  • How do I find out about employment opportunities at Polo Ralph Lauren?
• Find more General FAQs

 
Rugby.com is open for shopping 24 hours a day, 7 days a week, 365 days a year. Our customer assistance hours of operation are:
Monday - Friday 9 A.M. - midnight
Saturday - Sunday 11 A.M. - 11 P.M.
Memorial Day 11 A.M. - 11 P.M.
Independence Day 11 A.M. - 6 P.M.
Labor Day 9 A.M. - 6 P.M.
Thanksgiving Day Closed
Christmas Eve 9 A.M. - 7 P.M.
Christmas Day Closed
New Year's Eve 9 A.M. - 7 P.M.
New Year's Day Closed
All hours are Eastern Time