Rugby Ralph Lauren Return Policy
Full-Price merchandise:
-
The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned
within 60 days
of the ship date on your invoice and accompanied by the original invoice.
-
The current selling price will be credited if returned
after 60 days
and accompanied by the original invoice.
Sale-Price Merchandise:
-
The full amount will be credited to the original tender (credit card, gift card, or online gift certificate) if returned
within 30 days
of the ship date on your invoice and accompanied by the original invoice.
-
After 30 days
, sale product is not eligible for return or credit.
Items must be in like-new condition and unworn to be accepted as a return.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Price adjustments will be accepted
within 10 days
from the ship date. Price adjustments are accepted on items purchased at the full retail price only. Items purchased on sale or with a promotional discount, are not eligible for further price adjustment.
1. Making a Return by Mail
Returns and exchanges must be made within the guidelines in our Return Policy. All returns will be credited to the original form of payment unless otherwise specified on the return/exchange form. Your credit card account will be credited upon processing of the returned item(s), and the credit should appear on your next statement. You will receive an e-mail notification upon the completion of return processing.
Please use the original shipping box and packing materials. For your convenience, a postage-paid return label has been provided. Simply affix the label to your package and leave it in a secure location where you normally place your outgoing mail or take it to your local post office. Your package will be returned to us via the United States Postal Service.
We will deduct $5 from your order refund for return postage when using the postage-paid return label. If you pay the return postage yourself, you will not be charged a fee. The $5 fee does not apply to gift returns from a gift recipient or same-item exchanges. Original shipping charges are not refundable. By using our postage-paid return label, you can track the status of your return shipment at
Ralph Lauren Rugby - Rugby.com
through the Order Details page. Please allow up to 3 days after you mail your return for tracking to be available. You will receive an e-mail notification upon the completion of return processing.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
If you need an additional return label, please contact a Customer Service Representative at 866-99-RUGBY (866-997-8429) or e-mail us at
CustomerAssistance@Rugby.com
and we'll send you one.
If you wish to pay the return postage yourself, the package should be taken to your postal carrier and mail it to the following address:
RL MEDIA / RETURNS DEPARTMENT
201 NORTH PENDLETON STREET
HIGH POINT, NC 27260
This address can only be used to return items purchased at
Ralph Lauren Rugby - Rugby.com
or RalphLauren.com. If you would like to return items purchased elsewhere, please contact a Customer Service Representative at 866-99-RUGBY (866-997-8429) and he or she will be happy to assist you.
When paying for return postage yourself, we suggest you insure the package via U.S. Mail or FedEx, and purchase tracking services for your protection. Save the shipping receipt for your records. Only merchandise received by our warehouse can be credited.
2. Making a Return to any of our domestic U.S. Rugby Ralph Lauren stores
Returns and exchanges must be made within the guidelines in our Return Policy. You must have your invoice with you in order for the store to process your return and credit the original form of payment. Rugby.com merchandise can only be returned to Rugby stores and RalphLauren.com merchandise can only be returned to Ralph Lauren stores. Please use the Store Locator found at
Ralph Lauren Rugby - Rugby.com
(Our Stores) or contact a Customer Service Representative at 866-99-RUGBY (866-997-8429) to find a Rugby Ralph Lauren Store near you. Returns cannot be made at department and specialty store locations. Items must be in like-new condition and unworn to be accepted as a return in our stores.
Please note that returning
Ralph Lauren Rugby - Rugby.com
merchandise at our retail stores can be a time-consuming process. We strongly recommend that you make returns by mail using the postage-paid return label provided with your order.
Returns of products purchased online with PayPal® and Bill Me Later® are accepted only by mail, not at our stores.
3. Returning a Gift
Gift recipients who return an item and do not want an exchange will be issued a
Ralph Lauren Rugby - Rugby.com
online gift certificate. You will receive an e-mail notification upon receipt of your gift return provided that your e-mail address is included on your return/exchange form.
Please allow 10 to 12 business days for us to receive and process your return or exchange.
Personalized Items (e.g., Create Your Own, Make Your Own) cannot be returned or exchanged.
Your satisfaction is very important to us. If you have any questions, please call us at 866-99-RUGBY (866-997-8429) or e-mail us at
CustomerAssistance@Rugby.com
.
Making an Exchange
Exchange requests must be made
within 60 days
of order receipt for merchandise purchased at full retail price. Exchange requests must be made
within 30 days
of order receipt for merchandise purchased at sale price.
Specify the exchange item and the new color or size on the return/exchange form. Include the form in your return package. Simply affix the postage-paid return label to your package and drop it in the mail, and we'll send your new item free of shipping charges.
If you're exchanging an item because of a mistake on the part of
Ralph Lauren Rugby - Rugby.com
or because of quality issues, we will pay the shipping cost to send a replacement item to you. The replacement order will be sent via Standard Ground Delivery.
Returned items for exchange will be credited to the original form of payment and a new order will be placed for replacement item(s). Availability of replacement item is not guaranteed. You will receive an e-mail notification upon the completion of exchange processing.
Because your order is processed as quickly as possible, there is a limited period of time before your order is fully processed that you will be able to cancel your order. If the cancel option is available, you will find a button next to your order on the order tracking page at the following link:
https://shop.rugby.com/checkout/index.jsp?process=orderTracking
If you have any questions or concerns, please call customer assistance using our toll-free number: 866-99-RUGBY (866-997-8429) or e-mail us at
CustomerAssistance@Rugby.com
.
