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flat rate shippingshipping & handlingorder status & tracking

Flat Rate Shipping


Free Shipping offer is valid on orders more than $150 shipped in the continental United States and applies to Standard Ground shipping orders only. The $150 threshold applies to merchandise only. Gift certificates, gift cards, taxes and additional shipping and handling do not count toward the qualifying amount. The total order amount after any discounts are applied must be more than $150 to qualify. Not valid for cash. Previous purchases are not eligible for adjustments. If you choose to ship Standard Ground and are shipping to multiple addresses, you will receive free shipping on all shipping destinations if more than $150 in merchandise is shipped to an address.

$5 Flat Rate Shipping offer is valid on orders $150 and less shipped in the continental United States and applies to Standard Ground shipping orders only. Gift cards are shipped separately free of charge. Not valid for cash. Previous purchases are not eligible for adjustments. If you choose to ship Standard Ground and are shipping to multiple addresses, you will be charged $5 per address.

If you choose 5-Business-Day, a $15 flat rate will be charged. If you choose 2-Business-Day, a $25 flat rate will be charged. Shipments of orders $150 and less to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshal Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail and orders of $150 and less will be shipped at the $5 Flat Rate. 5-Business-Day and 2-Business-Day delivery options are not available for these destinations. Please allow 5 to 10 business days for delivery to the destinations. Ralph Lauren Rugby - Rugby.com is proud to offer shipping to APO addresses. The delivery time for APO shipments may vary.

To participate, simply add merchandise to your shopping cart and select your shipping method. The appropriate flat rate charge will be applied automatically.

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Shipping & Handling


SHIPPING METHOD

Pending order verification and credit approval, orders placed prior to noon Eastern time and shipping to the address listed with your credit card company as your official billing address will arrive as specified below. (Saturday, Sunday and holidays are not considered business days.)

  • Standard Ground: within 7 business days
  • 5-Business-Day: within 5 business days
  • 2-Business-Day: within 2 business days
See Holiday Shipping Deadlines

SHIPPING RATES

Shipping rates are calculated according to the purchase value of your order.

Purchase Value
$0 - $150
$150 +
Standard
$5
$0
5-Business-Day
$15
$15
2-Business-Day
$25
$25

Ralph Lauren Rugby - Rugby.com endeavors to ship purchases within 48 hours of receiving your order.
Each address you instruct us to ship to, including gift-recipient addresses, is considered a separate order and is subject to applicable shipping charges.

We ship via FedEx Home Delivery when you choose the standard delivery option. FedEx Home Delivery delivers packages Tuesday through Saturday from 9 A.M. to 8 P.M. to residential addresses. Orders sent by 5-Business-Day or 2-Business-Day shipping methods are delivered Monday through Friday from 8 A.M. to 4:30 P.M. We recommend choosing 5-Business-Day or 2-Business-Day shipping if you are shipping your package to a business address.

Shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshall Islands, Northern Mariana Islands, Samoa and any P.O. boxes are shipped via U.S. Postal Service Priority Mail. 5-Business-Day or 2-Business-Day delivery options are not available. Please allow 5 to 10 business days for delivery. Ralph Lauren Rugby - Rugby.com is proud to offer shipping to APO addresses. The delivery time for APO shipping may vary.

Personalizing an item requires additional delivery time for your entire order. All orders that include Make Your Own items will leave our warehouse within 2 to 4 days of order placement. All delivery schedules (listed below) are in addition to the 2 to 4 day timeframe for order completion. Once your entire order is completed, we will e-mail you a shipping confirmation with the FedEx tracking information.

Make Your Own items cannot be returned or exchanged.

Delivery schedules are estimated. Actual delivery times may vary depending on shipping locations. When estimating package delivery time, please allow time for credit approval, address verification and order processing.

We do not ship outside the United States.

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Order Status & Tracking


If you have an account with Ralph Lauren Rugby - Rugby.com, it's easy to check the status of your orders. Simply go to View Order History under My Account. From there, click on any order number for complete order details, including the FedEx tracking number. Clicking on the tracking number takes you directly to the FedEx Web site, where you can follow the progress of shipments. If you don't have a Ralph Lauren Rugby - Rugby.com account yet, set one up at My Account.

You can also track your order by clicking on Track My Orders, on the My Account page. Simply enter the order number and zip code information to view the order details.

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Holiday Shipping Deadlines

For guaranteed delivery by Chanukah and Christmas*

For Christmas (December 25, 2009) Order by For Chanukah (December 12, 2009) Order by Select Shipping Method
Sunday, December 20, 2009, 11:59 PM ET Wednesday, December 2, 2009, 11:59 PM ET Standard Ground: within 7 business days
Monday, December 21, 2009, 11:59 PM ET Friday, December 4, 2009, 11:59 PM ET 5-Business-Day: within 5 business days
Tuesday, December 22, 2009, 11:59 PM ET**
(Delivery will be made on Thursday, December 24)
Wednesday, December 9, 2009, 11:59 PM ET
(Delivery will be made on Friday, December 11)
2-Business-Day: within 2 business days
For Create Your Own and Monogrammed orders, please add an additional 2-3 business days to all shipping methods.

Gift Cards are shipped using Standard Ground and must be ordered by the Standard Ground deadline stated above for guaranteed Holiday delivery.

Online Gift Certificates must be ordered by Thursday, December 10, 2009 Midnight ET for Chanukah delivery and by Wednesday, December 23, 2009, Midnight ET for Christmas delivery.

*Chanukah and Christmas delivery is not guaranteed for shipments to Alaska, Hawaii, Puerto Rico, US Virgin Islands, Guam, Marshal Islands, Samoa or any P.O. boxes (including APO/FPO addresses) or for shipments delayed by weather.

**Orders placed with 2-Business-Day shipping on Monday, December 22 containing more than 50 items cannot be guaranteed for delivery by Christmas.


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